Privacy policy

Privacy Policy – Hiperkupa

Last updated: 05 February 2026

Your privacy is a priority for us. This Privacy Policy explains how the Hiperkupa application (“we,” “our,” or “Hiperkupa”) collects, uses, shares, and protects users' information in connection with our delivery service.

1. Information We Collect

To provide an efficient delivery service, we may collect the following data:

Account information: name, phone number, email address, and delivery address.
Location information: used to process orders and track deliveries in real time.
Payment information: details provided during the payment process (we do not store full card numbers; payments are processed by secure partners only).
Usage information: pages accessed, orders placed, and delivery history.

2. How We Use Your Information

We use your information to:

Process and deliver your food orders.
Improve your experience within the app.
Send notifications about order status or promotions (with an option to opt out).
Comply with legal and regulatory obligations.

3. Information Sharing

We may share your data with:

Delivery partners, restaurants, and payment service providers to fulfill orders.
Legal authorities, when required by law.
Service providers who help us operate the app, under confidentiality agreements.

4. Information Security

We implement technical and administrative measures to protect your data against unauthorized access, alteration, or improper disclosure.

5. Your Rights & Account Deletion (Exclusão de Conta)

You have the right to request access to, correction, or deletion of your personal data at any time.

How to Request Account and Data Deletion

Hiperkupa allows users to easily delete their account and all associated personal history through both in-app features and external support requests:

Option 1: In-App Deletion
Go to the “Profile” section located in the app's main menu. Within the profile, find the “Delete account” button, identified by a person icon with an “x” on a light pink background, located below the “Notification” and “Change password” options. By clicking this button, your account and all associated data will be permanently removed, without the need for additional intervention or approval.

Option 2: External Web Request (Email & Phone)
If you prefer, or if you cannot access the application, you can initiate a permanent account and data deletion request outside the app. Simply contact our support channels listed below providing your account details (Name, Email and/or Phone Number registered). Once received, our team will permanently delete your account and all associated user data within 48 hours.

Email Request: contacto@hiperkupa.ao
Phone Request: +264 081 465 5804

6. Contact

For questions, data privacy inquiries, or requests regarding this Privacy Policy, please contact us:

CDS Media Lda

Email: contacto@hiperkupa.ao / info@hiperkupa.com.na

Phone: (+264) 081 465 5804

Address: 241 John Meinert Street, Windhoek, Namibia

7. Changes to the Privacy Policy

We may update this policy periodically. We recommend that you review this page regularly to stay informed about how we protect your data.