Privacy Policy – Hiperkupa
Last updated: 05 February 2026
Your privacy is a priority for us. This Privacy Policy explains how the Hiperkupa application (“we,” “our,” or “Hiperkupa”) collects, uses, shares, and protects users’ information in connection with our delivery service.
1. Information We Collect
To provide an efficient delivery service, we may collect the following data:
Account information: name, phone number, email address, and delivery address.
Location information: used to process orders and track deliveries in real time.
Payment information: details provided during the payment process (we do not store full card numbers; payments are processed by secure partners only).
Usage information: pages accessed, orders placed, and delivery history.
2. How We Use Your Information
We use your information to:
Process and deliver your food orders.
Improve your experience within the app.
Send notifications about order status or promotions (with an option to opt out).
Comply with legal and regulatory obligations.
3. Information Sharing
We may share your data with:
Delivery partners, restaurants, and payment service providers to fulfill orders.
Legal authorities, when required by law.
Service providers who help us operate the app, under confidentiality agreements.
4. Information Security
We implement technical and administrative measures to protect your data against unauthorized access, alteration, or improper disclosure.
5. Your Rights
You have the right to:
Request access to, correction, or deletion of your personal data.
Withdraw consent to receive promotional communications at any time.
Contact us with questions regarding the processing of your data.
Account deletion:
You may delete your account directly within the Hiperkupa app. To do so, go to the “Profile” section located in the app’s main menu. Within the profile, find the “Delete account” button, identified by a person icon with an “x” on a light pink background, located below the “Notification” and “Change password” options. By clicking this button, your account and all associated data will be permanently removed, without the need for additional intervention or approval.
6. Contact
For questions or requests regarding this Privacy Policy, please contact us:
Phone: (+264) 081 465 5804
Address: Windhoek, Namibia
7. Changes to the Privacy Policy
We may update this policy periodically. We recommend that you review this page regularly to stay informed about how we protect your data.
